This full day workshop is open to every member of your practice team, from reception staff to veterinarians. You'll be led through step-by-step processes to:
- Handle phone shoppers
- Overcome client objections
- Handle client complaints
- Communicate benefits to gain client compliance
- Remind clients and achieve results
- Keep the appointment book filled
- Provide the ultimate client experience at your hospital
OVMA members can register at a discounted rate of $185 per person (the practice owner needs to be a member to qualify the rest of their staff). Non-members can register for $260.
To register, contact Terra Shastri, OVMA Manager of Business Development, at firstname.lastname@example.org.