This full day workshop is open to every member of your practice team, from reception staff to veterinarians. You'll be led through step-by-step processes to:
- Handle phone shoppers
- Overcome client objections
- Handle client complaints
- Communicate benefits to gain client compliance
- Remind clients and achieve results
- Keep the appointment book filled
- Provide the ultimate client experience at your hospital
To register, contact Terra Shastri, OVMA Manager of Business Development, at tshastri@ovma.org or 1.800.670.1702, ext. 28.