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Ontario Veterinary Medical Association

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TAVM Hospital Series - Increasing the Client Experience

Wednesday, September 13, 2017
07:30 PM - 10:00 PM

Dave & Buster's 120 Interchange Way, Toronto ON

Speaker: Wendy Myers, CVJ Communication Solutions for Veterinarians

Your healthcare team needs to create five-star experiences when clients visit for their pets' preventive checkups. From the scheduling phone call to checkout, you want to provide education, drive compliance and give pet owners reasons to return. In addition, follow-up calls will be discussed. From checking on home care and resolution of the health concern, callbacks give you opportunity to book follow-up care if it was not scheduled at checkout, increase clients' understanding of their pets' health care. 

Sponsored by Hill's Pet Nutrition & IDEXX Laboratories

For more information, visit the TAVM website. 



420 Bronte Street South,
Suite 205,
Milton, Ontario L9T 0H9
Phone: 905.875.0756 / (toll free) 1.800.670.1702  



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