Speaker: Wendy Myers, CVJ Communication Solutions for Veterinarians
Your healthcare team needs to create five-star experiences when clients visit for their pets' preventive checkups. From the scheduling phone call to checkout, you want to provide education, drive compliance and give pet owners reasons to return. In addition, follow-up calls will be discussed. From checking on home care and resolution of the health concern, callbacks give you opportunity to book follow-up care if it was not scheduled at checkout, increase clients' understanding of their pets' health care.
Sponsored by Hill's Pet Nutrition & IDEXX Laboratories
For more information, visit the TAVM website.