While we can’t bring staff together in person, we can bring JumpStart! Boot Camp to them!
This two-day workshop is designed to equip frontline staff with the skills and tools required to keep clients happy and engaged. It's open to every member of your practice team, from reception staff to veterinarians. You'll be led through step-by-step processes to:
- Handle phone shoppers
- Overcome client objections
- Handle client complaints
- Communicate benefits to gain client compliance
- Remind clients and achieve results
- Keep the appointment book filled
- Provide the ultimate client experience at your hospital (even with curbside care)
When: Tuesday, July 14 and Wednesday, July 15 from 9:30 a.m. to 12:30 p.m.
What’s needed: A quiet room with a computer, a good Internet connection, camera, headphones and a microphone*.
Members can register at a discounted rate of $175 per person (practice owner needs to be a member to qualify the rest of their staff). Non-members can register for $250. The session counts for 5.5 continuing education credits.
For more information and to register, contact Sheila Krane at firstname.lastname@example.org or 1.800.670.1702, ext. 216.
This session is generously sponsored by LifeLearn and Hill's Pet Nutrition.
*Camera and microphone are needed to provide an interactive experience.