This two-day workshop is designed to equip frontline staff with the skills and tools required to keep clients happy and engaged. It's open to every member of your practice team, from reception staff to veterinarians. You'll be led through step-by-step processes to:
- Handle phone shoppers
- Overcome client objections
- Handle client complaints
- Communicate benefits to gain client compliance
- Remind clients and achieve results
- Keep the appointment book filled
- Provide the ultimate client experience at your hospital (even with curbside care)
Here’s what attendees have to say:
“I wasn’t sure what to expect for a workshop done virtually but it was fantastic! The pace was great and splitting it over two mornings gave my brain some time to rest in between all of the valuable information.”
“Thank you for all of the amazing tools to add to my toolbox! Even though it was a remote workshop, I felt like I was more focused but also felt like I was there in the room with everyone else.”
“This is exactly what our team needed. We’ve been feeling tired dealing with the pandemic but this helped re-energize us with some new things to try in the clinic!”
When: Jan. 10 and Jan. 11 from 9:30 a.m. to 12:30 p.m. (Attendees must attend both days)
What’s needed: A quiet room with a computer, a good Internet connection, camera, headphones and a microphone*.
Members can register at a discounted rate of $195 per person (practice owner needs to be a member to qualify the rest of their staff). Non-members can register for $270. The session counts for 5.5 continuing education credits.
For more information and to register, contact Sheila Krane at firstname.lastname@example.org or 1.800.670.1702, ext. 216.
*Camera and microphone are needed to provide an interactive experience.