This two-day virtual workshop is designed to equip frontline staff with the skills and tools required to keep clients happy and engaged. It's open to every member of your practice team, from reception staff to veterinarians. You'll be led through step-by-step processes to:
Handle phone shoppers.
Overcome client objections.
Handle client complaints.
Communicate benefits to gain client compliance.
Remind clients and achieve results.
Keep the appointment book filled.
Provide the ultimate client experience at your hospital.
Members can register at a discounted rate of $205 per person (the practice owner needs to be a member to qualify the rest of their staff). Non-members can register for $275.
To register, contact Sheila Krane, business development and economics coordinator, at skrane@ovma.org or 1.800.670.1702, ext. 216.
Thank you to our sponsors:
