Live from the comfort of your own workspace, this two-day workshop will help elevate your clinic's client experience by equipping frontline staff with the skills and tools required to keep everyone walking through your doors happy and engaged.
Open to every member of the practice team, from reception staff to veterinarians, this workshop will lead you through step-by-step processes to provide the ultimate client experience at your hospital (even with curbside care), handle phone shoppers, overcome client objections, manage client complaints and much more.
Participants will need a quiet room with a computer, a good Internet connection, camera, headphones and a microphone.
Members can register at a discounted rate of $205 per person (practice owner needs to be a member to qualify the rest of their staff). Non-members can register for $275. The session counts for 5.5 continuing education credits.
For more information and to register, contact Sheila Krane at firstname.lastname@example.org or 1.800.670.1702, ext. 216.