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Ontario Veterinary Medical Association

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JumpStart! Boot Camp

This full day workshop is designed to equip front-line staff with the skills and tools required to keep clientsBootCamp_Logo_2015_rgb_300 happy and engaged. It's open to every member of your practice team, from reception staff to veterinarians. You'll be led through step-by-step processes to:

  • Handle phone shoppers
  • Overcome client objections
  • Handle client complaints
  • Communicate benefits to gain client compliance
  • Remind clients and achieve results
  • Keep the appointment book filled
  • Provide the ultimate client experience at your hospital


What recent participants said:

“It was such an engaging workshop and I learned so much! I've been to many workshops before but this one was so relevant and much needed. The rest of our team needs to attend!”

“Excellent job, I couldn't wait to get back into the office and try some of what I learned, and I’ve had a great response from clients.”

“Our team has been “FABbing” since Terra’s boot camp! We now take the time to go through the FAB thought process with every client; it has made a significant difference in our style of communication and has deepened the bonds of trust with our pet parents.”


Members can register at a discounted rate of $185 per person (the practice owner needs to be a member to qualify the rest of their staff). Non-members can register for $260.

To register, contact Terra Shastri, OVMA Manager of Business Development, at



420 Bronte Street South,
Suite 205,
Milton, Ontario L9T 0H9
Phone: 905.875.0756 / (toll free) 1.800.670.1702  



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