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Ontario Veterinary Medical Association

Your Source. Your Voice.



This two day (9:30 am to 12:30 pm both days) virtual workshop is designed to equip frontline staff with the skills and tools required to keep clients happy and engaged. It's open to every member of your practice team, from reception staff to veterinarians. You'll be led through step-by-step processes to:

  • Handle phone shoppers
  • Overcome client objections
  • Handle client complaints
  • Communicate benefits to gain client compliance
  • Remind clients and achieve results
  • Keep the appointment book filled
  • Provide the ultimate client experience at your hospital

What recent participants said:

“It was such an engaging workshop and I learned so much! I've been to many workshops before but this one was so relevant and much needed. The rest of our team needs to attend!”

“Excellent job, I couldn't wait to get back into the office and try some of what I learned, and I’ve had a great response from clients.”

“Our team has been “FABbing” since Terra’s boot camp! We now take the time to go through the FAB thought process with every client; it has made a significant difference in our style of communication and has deepened the bonds of trust with our pet parents.”

Members can register at a discounted rate of $175 per person (the practice owner needs to be a member to qualify the rest of their staff). Non-members can register for $250.

To register, contact Sheila Krane at or 1.800.670.1702, ext. 216. 


Upcoming workshop dates:


Hills_Logo_CMYK_(1) cpp_logo_Lifelearn2018

These sessions are generously sponsored by Hill's Pet Nutrition and LifeLearn. 


420 Bronte Street South,
Suite 205,
Milton, Ontario L9T 0H9
Phone: 905.875.0756 / (toll free) 1.800.670.1702  



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